Returns & Refund Policy

At myris, customer satisfaction is important to us. If your T-shirt or clothing purchase does not meet expectations, eligible physical items may be returned or exchanged within 30 days from the date of delivery, provided all conditions outlined below are met.

How to Start a Return

Before sending any item back, you must request approval. To initiate a return, contact us at contact@myris.shop.

Once your request is approved, you will receive:

A prepaid return shipping label

Detailed packaging instructions

A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package

Returns sent without prior authorization will not be accepted or processed.

Return Conditions

To qualify for a return, all of the following requirements must be satisfied:

The item must be unused and in its original condition

All original packaging, accessories, and included tags must be present

Proof of purchase (such as an order confirmation or receipt) must be provided

The product must not be customized beyond the standard options available on the product page

Items That Cannot Be Returned

The following items are not eligible for return:

Custom or personalized products, including those with added text or images

Final sale or clearance items

Products that have been damaged after delivery due to misuse, improper washing, wearing, or handling

Damaged or Incorrect Orders

If there is an issue with your order, please contact us as soon as possible. This includes:

Damage during shipping, including torn, stained, or damaged clothing or packaging

Incorrect items, sizes, designs, or colors

Missing clothing items, accessories, or included components

We will review the issue and determine an appropriate resolution.

Exchanges

Exchanges require completion of the return process first. After your return has been approved, you may place a new order separately. Any approved refund or store credit can be applied toward the replacement purchase.

Refund Processing

After we receive and inspect your returned item (typically within 3–5 business days), you will be informed of the approval status.

If approved:

Refunds are issued to the original payment method within 5–7 business days

Your bank or payment provider may require an additional 3–10 business days to complete processing

Contact Details

For assistance with returns or refunds, please contact us:

Email: contact@myris.shop
Phone: +1 717 739 2694
Address: 137 W Market St, Jonestown, PA 17038, USA